Responsible Gaming at hi888
hi888 believes that gambling should always be an enjoyable form of entertainment — never a source of stress or financial hardship. Our responsible gaming framework is built to keep every player in Bangladesh safe, informed, and in control.
Our Commitment
Playing at hi888 Should Always Feel Good
hi888 is Bangladesh's trusted online betting and live casino platform, and with that trust comes a serious responsibility. We are committed to providing a safe, fair, and transparent gaming environment for every player who chooses hi888 — whether they are placing a bet on a BPL match in Dhaka, spinning the reels on a slot game in Chittagong, or joining a live dealer table from anywhere across the country.
Responsible gaming is not a footnote at hi888 — it is a core principle embedded in how we design our platform, train our support team, and interact with our players. We recognise that for the vast majority of our players, gambling is a fun, recreational activity enjoyed in moderation. However, we also acknowledge that a small number of people may develop problematic gambling habits, and we are here to support them with effective, accessible tools and resources.
Our responsible gaming programme covers four key areas: prevention (age verification, account limits, and player education), detection (monitoring for signs of harmful gambling patterns), intervention (proactive outreach and tool activation), and support (direct access to our 24/7 customer care team and guidance to external help organisations). Together, these four pillars form a comprehensive safety net designed to protect every hi888 player.
hi888 strictly enforces a 21+ age restriction across all products — cricket betting, slot games, live casino, Royal Fishing, and the hi888 Wallet. No person under the age of 21 may register or maintain an account on our platform. Age verification is conducted at the point of registration and reinforced during the KYC process. If you are aware of a minor attempting to access hi888, please report this immediately to [email protected] and we will act without delay.
Our Tools & Features
Six Ways hi888 Keeps You in Control
Strict Age Verification
Every new player must complete a multi-step identity and age verification process before depositing or playing. hi888 uses document-based KYC checks to confirm that all players are aged 21 or above. Accounts that fail verification are suspended immediately.
Deposit Limits
Set a daily, weekly, or monthly deposit cap on your hi888 account at any time. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Lowering a limit takes effect immediately; raising a limit has a 7-day cooling-off period.
Session Time Limits
Define the maximum length of a single gaming session. When your session limit is reached, hi888 will display a clear on-screen alert and prompt you to take a break. This feature helps you stay aware of how much time you are spending on the platform each day.
Time-Out Periods
Need a short break from gambling? Activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is temporarily suspended — you cannot log in, deposit, or place bets. Your account and balance are fully preserved for when you return.
Self-Exclusion
If you feel that your gambling has become a serious problem, you can request a self-exclusion of 6 months, 1 year, 3 years, or permanent. Self-exclusion immediately closes your account to all gaming activity, and hi888 will not send you any promotional communications during the exclusion period.
Reality Checks & Loss Limits
hi888 can send you periodic reality-check reminders during active sessions, displaying how long you have been playing and your net position. You can also set a maximum loss limit per day, week, or month — once reached, the platform will prevent further play until the period resets.
Self-Exclusion & Time-Out
How to Use hi888's Player Protection Tools
hi888 makes it straightforward to access all responsible gaming tools from within your account settings or by contacting our support team directly. The following options are available to every registered player at no cost.
24–48 Hour Pause
A brief breathing space. Your account is locked for one or two days. No deposits, no bets. Balance is safe and accessible when the pause ends.
7 or 30 Day Time-Out
Step back for a week or a full month. Recommended if you notice your gambling is starting to feel compulsive or affecting your daily routine.
6 Month – 3 Year Exclusion
A formal self-exclusion period for players who need sustained distance from gambling. Account is fully closed; re-opening requires identity re-verification and a mandatory cooling-off check.
Permanent Self-Exclusion
For players who decide that gambling is no longer right for them. This action is irreversible. The account is permanently closed and no future registration will be permitted under the same identity.
Know the Signs
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from the inside. The following warning signs may indicate that gambling is moving from recreation into something more harmful. If you identify with three or more of these, we strongly encourage you to use hi888's self-exclusion tools or speak to a professional.
- Gambling with money set aside for essential expenses such as rent, bills, or food
- Feeling restless, irritable, or anxious when not gambling or when trying to cut back
- Chasing losses — placing larger or more frequent bets in an attempt to win back money already lost
- Lying to family members or friends about the amount of time or money spent on gambling
- Neglecting work, studies, family, or personal health due to gambling activity
- Borrowing money, selling possessions, or taking loans specifically to fund gambling
- Making repeated unsuccessful attempts to control, cut back, or stop gambling
- Using gambling to escape problems, relieve stress, or cope with feelings of depression or anxiety
Self-Assessment
Ask Yourself These Questions
The following self-assessment questions are commonly used by problem gambling support organisations. Answer honestly — this is for your benefit only.
Quick Self-Check
If you answer "Yes" to two or more questions, consider speaking with our support team or using our self-exclusion tools.
Underage Protection
Keeping Minors Away from hi888
hi888 enforces a strict 21+ age requirement across every product on the platform. This policy is non-negotiable and is actively enforced through multi-layer verification at the point of account creation, during the first deposit, and as part of our ongoing KYC review process. Players who are found to have misrepresented their age will have their accounts permanently closed and any winnings forfeited.
We also recognise that some players may share devices with younger family members in their homes in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh. If you share a computer, tablet, or smartphone with a minor, we strongly recommend the following precautions:
- Always log out of your hi888 account after each session and never save your password in a shared browser.
- Set up a separate user profile on your device and use a strong password or biometric lock to prevent unauthorised access.
- Consider installing a family-friendly content filter or parental control application on any shared device.
- Keep your account credentials private and never share your username, password, or bKash/Nagad payment details with any other person.
- If you believe a minor has accessed your account, contact hi888 support immediately at [email protected].
Get Help Now
We Are Here for You — 24/7
Contact hi888 Support
If you are concerned about your gambling habits, want to activate a self-exclusion, set a deposit limit, or simply need to talk to someone, our dedicated responsible gaming support team is available around the clock — every day of the year, including Eid, Victory Day, and all Bangladeshi public holidays. Reach us directly by email:
[email protected]Please use the subject line "Responsible Gaming Request" for fastest routing. All responsible gaming requests are prioritised and acknowledged within 1 hour.
Continue Exploring
Enjoy hi888 — Safely and Responsibly
Now that you know how hi888 keeps you safe, explore our cricket betting markets, slot games, and live casino — always within your personal limits. Have questions? Our FAQ page has answers to the most common player queries.
21+ For players aged 21 and above only. Please gamble responsibly.