hi888 Terms & Conditions

01 Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and hi888 ("hi888", "the Platform", "we", "us", "our") governing your use of the website accessible at hi888.bar and all associated services, products, features, and content offered by the Platform.

By completing the registration process, accessing the hi888 game lobby, placing a bet, making a deposit, or otherwise interacting with any part of the hi888 platform, you acknowledge that you have read these Terms, that you understand them, and that you agree to be bound by them. This agreement takes effect immediately upon your first use of the Platform.

These Terms apply to all users of hi888, including registered account holders and visitors who browse the platform without creating an account. hi888 reserves the right to modify these Terms at any time. Continued use of the Platform following the publication of any amendment constitutes acceptance of the revised Terms.

02 Eligibility

Access to and use of the hi888 platform is subject to the following eligibility requirements, all of which must be satisfied at all times during your use of the Platform:

• Age: You must be at least 21 years of age. hi888 operates a strict 21+ policy and has zero tolerance for underage gambling. By registering, you confirm that you are aged 21 or above.
• Legal capacity: You must have full legal capacity to enter into a binding contract under the laws applicable to you.
• Jurisdiction: You are solely responsible for determining whether online gambling is lawful in your jurisdiction. hi888 does not make any representation that access to or use of the Platform is legal in any specific jurisdiction. Players based in Bangladesh are responsible for verifying the applicable legal framework in their location.
• One account per person: Each individual person may hold only one registered hi888 account. Opening multiple accounts for the same individual is strictly prohibited and may result in the permanent closure of all associated accounts.
• Personal use only: Accounts are for personal use only. You may not act on behalf of, or register an account for, any third party.
• Exclusion lists: You must not be subject to any self-exclusion order, voluntary exclusion programme, or any third-party exclusion arrangement that prohibits you from accessing gambling services.

03 Account Registration

To access the full range of hi888 services, you must create a registered account. The following conditions apply to account registration and ongoing account management:

3.1 Registration Information

You are required to provide accurate, complete, and current information during the registration process, including your legal full name, date of birth, residential address, and contact details. Providing false, misleading, or incomplete information constitutes a material breach of these Terms and may result in immediate account closure.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. hi888 strongly recommends that you use a unique, complex password and that you do not share your login details with any other person. You must notify hi888 immediately at [email protected] if you suspect any unauthorised access to your account.

3.3 Account Suspension and Closure

hi888 reserves the right to suspend, restrict, or permanently close any account at its sole discretion, including but not limited to circumstances where: (a) the account holder has breached these Terms; (b) hi888 suspects fraudulent, collusive, or dishonest activity; (c) age or identity verification requirements cannot be fulfilled; or (d) continued operation of the account poses a risk to the integrity of the Platform.

3.4 Account Inactivity

An account is considered inactive if no login or financial transaction has been recorded for a continuous period of 12 months. hi888 may apply an administrative maintenance fee to inactive accounts in accordance with its current fee schedule, which is published on the Platform. Players will be notified prior to any such fee being applied.

04 Deposits & Withdrawals

4.1 Accepted Payment Methods

hi888 accepts deposits and processes withdrawals via a range of Bangladesh-local payment methods, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), BRAC Bank, City Bank, Islami Bank, and Sonali Bank, as well as international card networks Visa and Mastercard. The availability of specific payment methods may vary and is subject to change without prior notice.

4.2 Deposit Terms

All deposits must be made from a payment account or instrument that is registered in your own name. hi888 does not accept deposits from third-party payment sources. Minimum deposit amounts are displayed within the hi888 Wallet section and may be updated from time to time. Deposits are generally credited to your hi888 Wallet within 60 seconds of confirmed payment, though processing times may vary depending on the payment provider.

4.3 Withdrawal Terms

Withdrawal requests are processed to the same payment method used for the most recent deposit, unless otherwise agreed. hi888 processes withdrawal requests within 15 to 60 minutes under normal operating conditions. hi888 reserves the right to request identity verification documentation before processing any withdrawal. The minimum withdrawal amount is ৳500 unless otherwise stated in the Wallet section.

4.4 Currency

All transactions on the hi888 platform are denominated in Bangladeshi Taka (৳ / BDT). Players are responsible for any currency conversion fees that may be imposed by their payment provider.

05 Bonuses & Promotions

hi888 may offer welcome bonuses, reload bonuses, free bets, cashback offers, and other promotional incentives from time to time. All bonuses and promotions are subject to specific terms that are published alongside each individual offer. General bonus conditions include the following:

• Each bonus offer is available to eligible players only, as defined in the specific promotion terms.
• Bonuses are subject to wagering requirements that must be fulfilled before any bonus-derived winnings can be withdrawn. The applicable wagering multiplier will be stated in the individual promotion terms.
• hi888 reserves the right to modify, suspend, or terminate any bonus or promotion at any time without prior notice.
• Bonus funds and free bets may not be transferred between accounts or exchanged for cash prior to fulfilment of wagering requirements.
• Any attempt to abuse a promotional offer — including through the use of multiple accounts, collusion, or exploitation of a technical error — will result in forfeiture of the bonus and may result in account closure.
• Where a conflict exists between these general Terms and the specific terms of a promotion, the specific promotion terms shall prevail.

06 Betting & Gaming Rules

6.1 Placing Bets

By placing a bet or wager on the hi888 platform, you confirm that you have sufficient funds in your hi888 Wallet to cover the stake. Once a bet has been confirmed, it is binding and cannot be cancelled or amended except in circumstances expressly provided for in these Terms or in the applicable sport-specific or game-specific rules.

6.2 Errors and Malfunctions

In the event of a technical error, system malfunction, or manifest pricing error, hi888 reserves the right to void affected bets and refund stakes to the relevant accounts. hi888's decision in such matters is final. A game or bet outcome displayed due to a technical fault does not constitute a valid result for payout purposes.

6.3 Maximum Payout Limits

hi888 applies maximum payout limits per bet, per day, and per player as published in the Platform's current rules schedule. Winnings that exceed applicable limits will be capped at the published maximum, regardless of the calculated outcome.

6.4 Cricket and Sports Betting

Cricket and sports betting markets — including BPL, IPL, T20 World Cup, and Bangladesh Tigers bilateral series — are governed by the specific sport rules applicable to each market. These rules address settlement procedures, void conditions, postponement and abandonment policies, and in-play betting restrictions. Players are advised to review the applicable sport rules before placing any bet.

6.5 Live Casino and Slots

All casino games offered on hi888, including live dealer tables powered by Evolution Gaming, Ezugi, and Pragmatic Play Live, and all slot titles, operate under the rules published by the respective game providers. In the event of a dispute, the game provider's server records constitute the definitive record of play.

07 Responsible Gaming

hi888 is committed to promoting safe and responsible gambling practices among all players. The Platform provides a range of tools to help players manage their gaming activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options. These tools are accessible through your account dashboard at any time.

If you believe that your gambling has become, or is at risk of becoming, a problem, we strongly encourage you to make use of the self-exclusion facility and to seek support from a qualified counselling organisation. For further detail on the responsible gaming tools available on hi888, please refer to our dedicated Responsible Gaming page.

08 Prohibited Conduct

The following conduct is strictly prohibited on the hi888 platform. Violation of any of the following may result in immediate account suspension, forfeiture of balances, and legal action where applicable:

• Registering more than one account per individual person.
• Providing false, fraudulent, or misleading registration or verification information.
• Using software tools, bots, scripts, or automated systems to interact with the Platform in a manner not intended for human users.
• Exploiting errors, bugs, or malfunctions in the Platform's software to gain an unfair advantage.
• Engaging in any form of match-fixing, collusion, or coordinated betting activity designed to manipulate market outcomes.
• Conducting transactions through the Platform for money laundering, terrorist financing, or any other unlawful purpose.
• Accessing the Platform from a jurisdiction where online gambling is prohibited, where the Player is aware or has reason to believe that such access is unlawful.
• Sharing account credentials with any third party or allowing any third party to operate your account on your behalf.
• Attempting to reverse-engineer, decompile, or otherwise tamper with any part of the Platform's technology infrastructure.

09 Intellectual Property

All content on the hi888 platform — including but not limited to text, graphics, logos, icons, images, audio and video clips, data compilations, and software — is the property of hi888 or its content suppliers and is protected by applicable intellectual property laws. The hi888 name, logo, and all associated trademarks and service marks are the exclusive property of hi888.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your personal, non-commercial entertainment purposes only. This licence does not permit you to: (a) reproduce, distribute, or publicly display any Platform content; (b) create derivative works based on Platform content; (c) use any Platform content for commercial purposes without the express written consent of hi888.

10 Privacy & Data

hi888 collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By accepting these Terms, you also accept the hi888 Privacy Policy. hi888 uses industry-standard 128-bit SSL encryption to protect all data transmissions between your device and the Platform's servers.

Your personal data will not be sold to third parties. hi888 may share data with payment processors, identity verification providers, and regulatory authorities where required by law or necessary for the operation of the Platform. For full details on data collection, use, and your rights as a data subject, please refer to the Privacy Policy.

11 Limitation of Liability

To the fullest extent permitted by applicable law, hi888 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the Platform or any content, service, or feature provided thereon.

Without limiting the generality of the foregoing, hi888 specifically excludes liability for: (a) loss of funds due to unauthorised access to your account resulting from your failure to maintain account security; (b) loss or corruption of data; (c) interruption or unavailability of the Platform due to technical failures, maintenance, or circumstances beyond hi888's reasonable control; and (d) any losses arising from your reliance on any information published on the Platform.

Nothing in these Terms shall exclude or limit hi888's liability for fraud, wilful misconduct, or any other liability that cannot be excluded or limited under applicable law.

12 Amendments to These Terms

hi888 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, hi888 will endeavour to provide reasonable notice to registered users via email or a prominent notice on the Platform. The date of the most recent revision will be displayed at the top of the Terms document.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with an amendment, you must cease using the Platform and may request account closure by contacting hi888 support.

13 Governing Law & Dispute Resolution

These Terms shall be construed in accordance with applicable law. Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the hi888 platform shall first be submitted to hi888's customer support team for informal resolution. hi888 is committed to resolving player disputes fairly and promptly.

If a dispute cannot be resolved through informal means within 30 days of notification, the parties agree to pursue resolution through binding arbitration conducted in English. hi888's decision on all matters relating to the operation of the Platform, including the settlement of bets and the application of these Terms, shall be final and binding, subject only to manifest error.

14 Contact Information

If you have any questions, concerns, or complaints relating to these Terms & Conditions, or if you wish to exercise any rights referred to herein, please contact the hi888 support team:

• Email: [email protected] (plain text — not a clickable link)
• Support hours: 24 hours a day, 7 days a week, 365 days a year
• Response time: hi888 aims to respond to all support enquiries within 24 hours

For responsible gaming assistance specifically, please visit our dedicated Responsible Gaming page, which contains self-exclusion tools, deposit limit controls, and links to external support organisations.